Field Notes

Real work, written plainly

Practical lessons from 20+ years of files. No hype, no filler.

  • How to Deal with Difficult Homeowners as an Insurance Adjuster

    As an insurance adjuster, you will inevitably encounter difficult homeowners. These homeowners may be angry, frustrated, or even hostile. They may make unreasonable demands or refuse to cooperate with your investigation. Dealing with difficult homeowners can be challenging, but it is important to remember that they are still your customers. You want to resolve their…

  • 11 Tips for Insurance Adjusters to Build Trust with Homeowners and Contractors

    As an insurance adjuster, one of your most important goals is to build trust with homeowners and contractors. Trust is the foundation of effective communication, cooperation, and successful claim resolution. By demonstrating key skills and qualities such as rapport, honesty, sincerity, respect, competency, and integrity, you can establish strong relationships, enhance collaboration, and ensure positive…

  • What States Require an Adjuster License?

    To be a successful adjuster, you have to stay on top of desirable certifications and licenses. Your adjuster license is the first step to becoming an adjuster and while they are not always required for deployments in non-licensing states, they are an essential tool of the trade. Now this doesn’t mean going out and paying…

  • Daily and CAT Claims: What Every Insurance Adjuster Needs to Know

    In the field of insurance adjusting, professionals encounter two primary types of claims: daily claims and CAT claims. While both are integral to the industry, they differ significantly in terms of scope, workload, financial considerations, working conditions, and growth opportunities. This blog post aims to provide a comprehensive comparison between daily claims and CAT claims,…

  • How to Avoid Bad Faith Insurance Claims: A Guide for Insurance Adjusters

    In the insurance industry, bad faith practices can have a significant impact on policyholders, leading to unfair treatment and negative consequences. As professional adjusters, it is our responsibility to navigate the complexities of bad faith and protect the rights of policyholders. This comprehensive blog post aims to shed light on the definition, implications, and legal…

  • How to Become an Insurance Claims Adjuster: The Licensing Process

    Becoming a licensed insurance claims adjuster opens up a world of opportunities in the insurance industry. This how-to guide will walk you through the step-by-step process of obtaining a license as an insurance claims adjuster, including researching state requirements, completing pre-licensing education, passing the licensing exam, submitting the license application, and maintaining continuing education. Let’s…

  • The 22 Customer Service Skills That Will Make You a Top Homeowners Claims Adjuster

    Building strong customer relationships and providing exceptional service are vital for homeowners claims adjusters. By cultivating superior customer service skills, adjusters can enhance policyholder satisfaction, retain clients, and establish a positive reputation. In this blog post, we will explore essential customer service skills that can help homeowners claims adjusters excel in their roles. Building Rapport…

  • Homeowners Insurance: The Ultimate Guide to the Most Important Coverage Types

    As a claims adjuster, having a deep understanding of homeowners insurance policies is essential for accurately assessing claims and providing fair resolutions. In this comprehensive guide, we will delve into the key components of a homeowners insurance policy: dwelling coverage, other structures coverage, personal property coverage, and additional living expenses coverage. By expanding upon these…

  • How to Negotiate Successful Settlements for Homeowners Claims: 10 Expert Tips for Adjusters

    In the world of homeowners claims adjusting, negotiating settlements is a critical aspect of the job. The ability to reach fair and satisfactory agreements requires skillful negotiation techniques and effective communication. This blog post explores valuable strategies that can help homeowners claims adjusters navigate the negotiation process successfully and achieve positive outcomes for all parties…

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