Field Notes

7 Mistakes New Adjusters Make on Their First CAT Deployment

Your first deployment will teach you more than any textbook. It can also end early if you make the mistakes that get a new adjuster pulled off the roster. Here’s how to make it count.

The mistakes that cost new adjusters their deployment

Most washouts come down to a short list of avoidable errors: skipping the daily file goal, under-documenting because you’re rushing, not reading the carrier’s grading rubric before you start, and going quiet when you hit something you don’t know instead of asking.

Speed without documentation isn’t speed

A fast file that comes back isn’t fast. The adjusters who last hit cycle and keep their photos and notes tight at the same time. That balance is the whole job.

Know what the carrier actually measures

Every carrier grades on metrics. Cycle time, reopen rate, QA score. If you don’t know which numbers decide whether you get called back, you’re flying blind. Find out on day one.

Heading to your first deployment soon? Book a free 30-minute call and we’ll walk the rubric before you leave the driveway.

SA

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